Testimonials

Floyd Medical Center
"We became a client of IRM in 2001. The first year of our operation, we (the Revenue Management Department - RMD) contributed $4 million net revenue to the bottom-line. Each year thereafter, our RMD has contributed $7 to $9 million in additional net revenue. Coincidentally our net profit for that year was $4 million so our CEO was an instant believer and huge fan of revenue management."

Our Lady of the Lake Regional Medical Center
"We've always had good people; we just needed expert guidance and training to achieve the formula for ‘The right stuff' — the correct mix of people, process, and technology. Our experience with IRM has confirmed that the right internal person trained to the right standard, measured with the right metrics, is the right stuff that's consistently increased our bottom line. We are four years into this process and continue to grow. The decision to engage IRM and follow their process continues to be one of the best decisions we made, and it continues to pay for itself!"

Columbus Regional Medical Center
"We embarked on a relationship with IRM in 2002 to establish a Revenue Management Department (RMD.) Probably like many facilities, these functions were buried in other departments such as Patient Financial Services, Information Systems and Case Management with no full-time commitment, consistency or organization. IRM was able to provide a realistic assessment of our potential and then help us organize and train staff to ensure success. It is probably one of the most important and best decisions I made since becoming CFO for this hospital and healthcare system."

Phoebe Putney Health System
"At Phoebe, we have been a client of IRM for the past three years. Throughout our engagement we have been very pleased with their services and the value they have added to our revenue cycle efforts. Our department (RMD) has shown increased revenue that is many times the expense associated with creating the department. And we could not have accomplished this without using IRM."

VHA Georgia, Inc.
"Our member organizations using IRM's services have consistently reported significant new revenues "found" that have made a major impact on their financial performance. They find IRM's approach to revenue management to their liking since it emphasizes the training and development of each organization's internal revenue management staff as opposed to just finding the next opportunity to sell additional consulting time. IRM's unique approach to revenue management has definitely paid off for our members. We continue to be very satisfied with their results and their commitment to working with our members as true partners in revenue management."

Oaklawn Hospital
"We chose IRM to perform an Evaluation at Oaklawn in order to identify and quantify our embedded revenues. We know we provide appropriate services to our patients, but with the complexities of clinical documentation and reimbursements we felt we might not be collecting the appropriate revenues. IRM focused on our revenue processes from both the clinical and administrative perspective and it was determined that our facility has opportunities for process improvement. We were so pleased with the assessment performed by IRM, we made the decision to dedicate internal resources to focus on revenue management."

Memorial Medical Center
"Memorial Medical Center was doing a good job of revenue management, but we wanted to do a great job. Engaging IRM and setting up a Revenue Management Department (RMD) was the solution we were looking for. Our RMD has been active for one month and we are already seeing an increase in revenue and improvements in processes. The staff of the RMD is enthusiastic, and that has inspired other departments to come forward with problems in search of solutions. IRM will be a solid partner in increasing our revenue and compliance."